Pet Transport Frequently Asked Questions

common pet relocation questions and concerens

Pet Transport 101

First things first..
You should understand that like almost every other service based industry, the pet transport industry is lousy with imposters, scams and con artists. It’s very easy to be taken advantage of by people posing as real pet relocation services. We do go deeper into the industry scams over at our Pet Scams page,

Here we’ll try and answer a few of the most common questions we get from potential customers.
We want you to be as informed as possible, so if your question isn’t addressed here, please feel free to email us anytime at [email protected] or visit our Facebook page and we can answer you through Messenger.

Is Pawpaws Express licensed and insured?

Yes, We are a licensed company and we carry insurance that covers you and your pets in the event something should occur.
We carry a general liability policy of $1,000,000 / $2,000,000.
Bailey (vet care) of $15,000 / $30,000
Both are underwritten by Lloyd’s of London

Where do you deliver?

We deliver to and from anywhere in the U.S. and almost anywhere in the world.

Why does my dog need a Health Certificate?

We are a USDA approved transporter, and the USDA requires it in most cases where our services would be needed.
Also, insurance companies will not pay claims if a pet is traveling without a valid health certificate, or isn’t properly secured.
If for some reason you wouldn’t want to have a health certificate, we do offer a liability waiver.

Why does my dog need a kennel in the transport vehicle?

Three reasons

1 – Per USDA requirements, all animals must be in a kennel during transports.

2 – Should we have to hit the brakes or take other evasive actions to prevent a collision, your pet is safer in a confined space where they wont be tossed around the cabin.

3 – No pet carriers insurance provider would pay damages for an injured or lost pet if the proper guidelines weren’t adhered to.

How are medications handled?

As long as we’re made aware of all medical requirements from the beginning, we can administer any needed medications during transport.

Are other dogs mixed in with mine?

No. 99% of our transports are private, single family moves.

If a rescue or emergency were to pop up, we would get your permission before adding another dog to the trip.

Do you transport special needs dogs?

Yes, we transport dogs with all different types of special needs.
As long as we understand everything from the beginning, so that we can match the dog with the perfect caregiver.

Do you transport all breeds?

Yes, we transport any breed of any size.
We match the caregiver with the dog, so should you have an aggressive dog, we know how to handle it.

Do you transport large packs?

Yes, we transport large packs of family dogs and cats together.
We understand the many personalities at play, and can make sure everyone is handled properly and per your instructions.

Police / Military Dogs?

We do transport Police and Military Service animals.
Time is taken with the current handler or training facility to understand the dogs command structure before transport.

Do you transport service dogs?

Yes, We transport personal service dogs both by ground and air.
We take all necessary precautions.
Service verification documents are required for air travel.

Do you transport rescues?

We do offer rescue transport when possible, we also accept donations so that we can offer free or low cost life saving transports.

Does Pawpaws sub contract transports?

No, We always handle our transports with a Pawpaws employee.
If we don’t have right person or team for a job, we simply don’t do it.

Is Citizen Shipper safe?

Citizen Shipper is not a pet relocation service. It is a bid site site where “citizens” can offer to ship you pet for a lower price than the next guy.
Pets and animals are just one of many categories from furniture to tractors, many times you’re getting quotes from people wanting to pad a trip.
We strongly suggest you proceed with caution if considering sites like this, there are horror stories out there that have resulted from these types of sites.
There is little to no true accountability, recourse or verifications.
You’re flying a bit blind and taking a gamble.

The same goes for USHIP or the new kid in town SHIPLY.

I was told NO so many times by other "obviously less experienced" transport companies.
But there was never even a question with Pawpaws, quick and painless to my door. I highly recommend

When we moved to Italy, we honestly had no idea where to start with the dogs. How to get them there, the health requirements etc. But Misty with Pawpaws handled everything, and they arrived happy, healthy and precisely on time. Thank you Pawpaws Express.

When our family PCS transferred to Hawaii, we really didn't want our little ones sitting in holding centers and being shipped on a military cargo plane. We contacted Pawpaws Express, and they not only got our babies there happy and healthy. But they also showed were to get the cost of the move written off on our taxes. I highly highly recommend Pawpaws Express.

error: Content is protected !!

Call Now Button